Phoenix Auto Dispatch is the customer-facing brand operated by Phoenix Dispatch LLC. This Privacy Policy explains how Phoenix Dispatch LLC ("Phoenix," "we," "us," or "our") handles information submitted through phoenixautodispatch.com and during vehicle-shipping coordination.
1. Information We Collect
Quote and shipment information
- Name, email address and phone number.
- Pickup and delivery city/state/ZIP information and requested dates.
- Vehicle year, make, model, condition, transport preference and special requirements.
- Messages, shipment communications and carrier/broker coordination records.
- Additional shipment documents or photos you voluntarily provide when needed.
The public website quote form does not currently request credit-card information. If payment functionality or a third-party payment process is introduced for an authorized shipment, the applicable provider and payment terms should be disclosed in that booking flow.
Website/technical information
Normal web-server logs and security tools may process IP address, browser/device information, requested pages, timestamps and similar technical information. The quote form may use reCAPTCHA or other anti-abuse tools. U.S. location and optional vehicle suggestions may use external reference-data services through Phoenix website endpoints.
The quote form may also use temporary browser-session storage to preserve entries if you need to return to the form. That browser-session draft is cleared after a successful quote submission when supported by the browser.
2. How We Use Information
- Respond to quote requests and customer questions.
- Evaluate vehicle, route, equipment and timing requirements.
- Coordinate an authorized shipment into a transportation brokerage relationship.
- Support carrier vetting/assignment and shipment communication.
- Provide pickup, transit and delivery support.
- Maintain business, security and service records.
- Comply with applicable legal obligations and respond to lawful requests.
3. How We Share Information
Authorized brokerage partners
When a shipment proceeds, information necessary to arrange the regulated transportation may be shared with the authorized brokerage partner processing the carrier arrangement.
Independent motor carriers
Prospective or assigned motor carriers may receive shipment information necessary to evaluate equipment fit, route, timing, pickup/delivery contact and physical transportation.
Website and business service providers
We may use hosting, email, security, anti-abuse, analytics, communications or data-reference providers that process information for the purpose of operating the website or responding to customers.
Legal/business requirements
Information may be disclosed where reasonably necessary to comply with law, protect rights or safety, investigate fraud/abuse, or support a business transaction subject to applicable requirements.
4. Data Retention
Phoenix retains information for as long as reasonably necessary for quote follow-up, shipment coordination, customer service, recordkeeping, dispute/claim support, security and applicable legal obligations. Phoenix does not publish one fixed retention period for every category of data.
5. Your Choices and Requests
You may contact Phoenix to ask about, correct or request deletion of personal information we maintain, subject to applicable legal, recordkeeping and shipment-related exceptions. Privacy rights vary by jurisdiction.
6. Security
We use reasonable administrative and technical measures intended to protect information, but no Internet or email system can be guaranteed completely secure.
7. Third-Party Services
Brokerage partners, motor carriers and external service providers may have their own privacy practices. Their handling of information is governed by their respective policies and legal obligations.
8. Children
The website is intended for adults arranging vehicle transportation and is not directed to children under 13.
9. Changes
We may update this policy as the website, service workflow or legal requirements change. The current revision date will be shown on this page.
10. Contact
Phoenix Dispatch LLC / Phoenix Auto Dispatch
Email: INFO@PHOENIXAUTODISPATCH.COM
Phone: (818) 330-4345
Business correspondence/contact address: 3190 E Willow St, Signal Hill, CA 90755
This address is not represented as a vehicle drop-off, storage yard or motor-carrier terminal.
Normal support hours: Monday–Friday, 8:00 AM–4:00 PM Pacific Time