Privacy Policy

Phoenix Auto Dispatch ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle transportation services and website.

By using our services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, you should not use our services.

1. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, physical address
• Vehicle Information: Year, make, model, VIN, vehicle condition, photos
• Transportation Details: Pickup and delivery locations, dates, special requirements
• Payment Information: Credit card details, billing address (processed securely by our payment processors)
• Communication Records: Correspondence through email, phone, or chat

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent, referring websites, search queries
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, operating, and maintaining our transportation services
• Processing transactions and arranging vehicle transportation
• Communicating with you about services, quotes, and updates
• Coordinating with carriers and brokers in our network
• Personalizing your experience and delivering content relevant to your interests
• Developing new products, services, features, and functionality
• Analyzing and improving our services and website performance
• Preventing fraudulent transactions and monitoring against theft
• Complying with legal obligations and resolving disputes

3. How We Share Your Information

We may share your information in the following circumstances:

Service Providers and Carriers

We share information with third-party vendors, service providers, carriers, and brokers who perform services on our behalf and require access to such information to carry out their work, including:

• Vehicle transportation carriers
• Payment processors
• Customer service platforms
• Marketing and analytics providers
• IT and infrastructure services

Business Transfers

If we are involved in a merger, acquisition, asset sale, financing, or bankruptcy, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information where required to do so by law, court order, or governmental authority.

With Your Consent

We may share your information for any other purpose with your consent.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. Typically, we retain customer information for seven years after the completion of services to comply with legal obligations and for business record purposes.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your personal information to another party
• Objection: Object to processing of your personal information
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us at info@phoenixautodispatch.com. We will respond to your request within the time period required by applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. The technologies we use may include:

• Cookies: Small data files stored on your device
• Web Beacons: Electronic files used to track browsing activity
• Log Files: Track actions occurring on the website

We use these technologies for purposes such as:

• Remembering your preferences and settings
• Analyzing site traffic and trends
• Understanding online behaviors and interests
• Delivering targeted advertisements
• Improving our services and user experience

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and storage systems
• Access controls and authentication procedures
• Regular security assessments and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also provide additional notice (such as adding a statement to our homepage or sending you a notification).

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Phoenix Auto Dispatch
Email: info@phoenixautodispatch.com
Phone: (818) 330-4345
Website: www.phoenixautodispatch.com