Clear expectations are part of a good transport plan. A website quote request is not the same thing as a completed carrier booking, and carrier tracking, payment terms and cancellation conditions can vary by shipment. Phoenix publishes the operating standards below so customers know what to expect before authorizing transport.
Normal customer-support hours are Monday–Friday, 8:00 AM–4:00 PM Pacific Time. After-hours assistance may be available for active shipments when needed. Phoenix does not represent this as a continuously staffed 24/7 support service.
Submitting the website quote form provides shipment information for review. It does not by itself create a motor-carrier booking, charge a payment or guarantee a pickup date. If you decide to proceed, the applicable booking, brokerage, carrier, payment and timing terms should be presented or confirmed before authorization.
Phoenix does not currently publish one universal deposit amount, payment method or balance-due rule. Any payment terms applicable to a specific order should be disclosed before the customer authorizes the shipment. Do not rely on an older website statement or verbal assumption if it differs from the current written booking terms.
Phoenix’s current policy is that cancellation requests received at least 24 hours before the scheduled shipping date may qualify for a refund. The written booking terms and any brokerage/carrier commitments or charges already made for the shipment can affect the final amount. Submit cancellation requests as early as possible and keep written confirmation.
Phoenix requests shipment-location and status information from the assigned carrier. When a carrier provides GPS or live tracking access, it can be shared with the customer. Some carriers do not provide live GPS and instead communicate periodic updates by phone, text or dispatch communication.
Military and student savings may be available. Eligibility and the amount of any savings are confirmed before booking. Phoenix does not currently publish a guaranteed dollar discount because payment/deposit terms are still shipment-specific.
Tell us the route, vehicle, timing and transport requirements. Submitting a quote request does not itself create a carrier booking or payment obligation.
Request a Vehicle Shipping Quote