Auction Pickup Workflow
IAA publishes branch-specific pickup information, and that branch information should drive the transport plan. Payment confirmation, the release email, pickup hours, storage timing and the vehicle's loading condition all need to line up before a transporter is sent.
Get a Current QuoteIAA location pages publish vehicle pickup hours and pickup deadlines for the individual branch. The buyer should use the instructions received after payment and compare them with the current branch page before scheduling the transporter.
IAA branch guidance states that after the purchase is complete and payment is confirmed, the buyer receives an email with pickup details and that the email serves as the release form. Make sure the pickup contact and assigned transporter have the information required by the branch.
IAA branches publish a number of free-storage days and a deadline for securing purchases. Those values can differ by branch. Record the actual deadline in the transport request so scheduling urgency is based on a real facility requirement rather than a generic nationwide assumption.
IAA branch pages also warn that loaders have equipment limits and that transporters must bring suitable equipment for vehicles outside those limits. Severe collision damage, locked wheels, missing suspension, oversized dimensions or unusual weight can change what equipment is needed.
No assumption should be made that every branch has identical hours, storage timing or loading constraints. Use the current page and instructions for the exact branch.
Disclose that before carrier assignment. A severely damaged or locked-wheel vehicle may require equipment beyond an ordinary auto-transport load.
No. Phoenix Auto Dispatch is independent from IAA and uses IAA's public facility guidance only as a planning reference for customer-authorized pickups.
Use the quote form for current route, vehicle, equipment and timing details rather than relying on a generic national rate.
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